Shipping

Due to the current health orders in Ohio, our fulfillment center is temporarily closing. While our website remains available to accept orders, our fulfillment center cannot guarantee delivery dates at this time. Your order will receive top priority as soon as we can resume shipping.

For any orders placed on or after March 16, 2020, our return policy has been updated to allow our customers to cancel unshipped orders at any time for a full refund. The customer service team will be reaching out via email to every customer who purchased on or after March 16 over the coming days. If you have any questions, please contact customer service at customerservice@luvleuella.com

On occasion, Luella offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. Luella ships to most countries worldwide via USPS for all domestic and international packages.
Shipping & Handling Charges are as follows:$8.95 flat fee for domestic, all states within the USA (free shipping over $40)

$14.95 flat fee for all international countries we ship to worldwide (free shipping over $60)

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by USPS and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.

Scroll to Top